Are you missing a part? Or is a part damaged? Read here how you can have a complete product again as soon as possible.

Replacing a part

Was your product still undamaged in its original packaging, but was a part missing or damaged when you unpacked the product? In this case, it is probably a manufacturing defect and it is wise to contact the manufacturer of the product immediately. Is your product from one of the brands below? Then contact us directly via the corresponding contact form. Don't forget to send your digital invoice, together with clear photos and a description of what is wrong with the product.

Brand	Contact
999 Games	Neem contact op
Dungeons & Dragons	Neem contact op
Exploding Kittens	Neem contact op
Flesh and Blood	Neem contact op
GameGenic	Neem contact op
Goliath	Neem contact op
Huch!	Neem contact op
Identity Games	Neem contact op
Keymaster Games	Neem contact op
Magic: the Gathering	Neem contact op
Matagot	Neem contact op
Plaid Hat Games	Neem contact op
Pokémon	Neem contact op
Queen Games	Neem contact op
Stonemaier Games	Neem contact op
The Game Master	Neem contact op
Ultimate Guard	Neem contact op
White Goblin Games	Neem contact op
Wizards of the Coast	Neem contact op

Is the brand not listed? Please contact us via our contact form. We will then contact you as soon as possible to provide a good solution.

The product is damaged

We recommend that you check the ordered products for any damage or defects immediately upon receipt. If it concerns damage to a game component, please contact the manufacturer as described above if possible. Was your package damaged upon delivery? Please take clear photos:

-	A photo of the entire outside of the package with the package label.
-	A photo of the opened package taken from above. The contents and the protective inner packaging must be clearly visible.
-	A photo showing the entire article.
-	A detailed photo of the damage to the article.

Send the photos to our email address, which you can find on our contact page, including a description of the damage. We will then contact you as soon as possible to offer a good solution.